Return & Refund Policy

Last Updated: January 2026

Our Commitment

At Traditional Ayurvedic Center, we are committed to providing authentic, high-quality Ayurvedic products. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may return products within 7 days of delivery if:

• Product is damaged or defective upon arrival
• Wrong product was shipped
• Product packaging is tampered or broken
• Product is expired or near expiry (less than 3 months shelf life)

Non-Returnable Items

Due to the nature of Ayurvedic medicines and hygiene considerations, the following items cannot be returned:

• Opened or used products
• Products without original packaging or seals broken
• Custom-made or personalized formulations
• Products purchased on clearance or final sale
• Products without proof of purchase

Return Process

To initiate a return:

1. Contact us within 7 days of delivery via email or phone
2. Provide your order number and reason for return
3. Share photos of the defective/damaged product
4. Wait for return authorization and instructions
5. Pack the product securely in original packaging
6. Ship the product to our designated address

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 7-10 business days
• Amount will be credited to your original payment method
• Shipping charges are non-refundable (except in case of our error)
• Return shipping costs are the customer's responsibility (except for defective/wrong items)

Exchanges

We only replace items that are defective or damaged. If you need to exchange a product for the same item, contact us with your order details. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will arrange for a replacement or full refund, including return shipping costs. We may require the damaged product to be returned for quality control purposes.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please:

• Check your bank account again
• Contact your credit card company (processing may take time)
• Contact your bank (processing delays may occur)
• If still not resolved, contact us with transaction details

Cancellation Policy

Orders can be cancelled within 24 hours of placement if the order has not been shipped. Once shipped, standard return policy applies. To cancel an order, contact us immediately with your order number.

Quality Assurance

All our products undergo strict quality checks before dispatch. We maintain proper storage conditions and ensure products are within their shelf life. Each product batch is traceable for quality assurance.

Contact for Returns

For any questions about returns or refunds, please contact us: